Welcome to our online store specializing in custom-made blinds, curtains, and shutters! We are delighted to have you as a valued customer. Please read the following terms and conditions carefully before using our website and placing an order. By accessing and using our website, you agree to be bound by the following terms:
Product Information and Customization:
We offer custom-made products, and it is the responsibility of the customer to provide accurate measurements and specifications for each order.
Please review your order details before placing it, as we will produce the products based on the information provided.
DIY (Do-It-Yourself)
Installation:
Our products are designed for DIY installation unless explicitly stated otherwise.
We provide detailed installation instructions with each product, and it is the customer's responsibility to follow these instructions for safe and proper installation.
We recommend seeking professional assistance if you are unsure about the installation process or if your project requires specific expertise.
Shutters
Robust Nature of Plantation Shutters: Our company acknowledges that Plantation Shutters are known for their sturdy construction, which sets them apart from other window covering types. However, it is important to note that this robustness also contributes to their substantial weight. When using Hinged or Bi-fold installation methods, it is typical for slight dropping or sagging to occur when the panels are operated out of their closed position due to the influence of gravity.
Swinging Shutter Panels: The louvres of our shutters are designed to offer control over the amount of light entering a room. If access to the window is necessary for opening or cleaning, the shutter panels can be swung out of the way. However, users should be aware that after swinging the panels, they might need to be lifted or assisted back into the window frame during the closing process to provide adequate support and prevent damage to the window frame. It is recommended to promptly return the shutter panels to their closed position to maintain their structural integrity.
Limitations on Blockout: Our shutters are not intended to provide complete blockout. Instead, they are primarily designed to offer users easy and efficient control over light and airflow.
By agreeing to our company's terms and conditions, customers acknowledge the specific characteristics of Plantation Shutters and understand the need for proper usage and handling to ensure their functionality and longevity.
Pricing & Payment:
All product prices are listed in the currency stated on our website and are inclusive of applicable taxes, unless otherwise specified.
Please note that if you opt for us to handle the installation of the goods, there will be a check measure and installation fee involved. Nevertheless, we will exempt you from the delivery fee when charging you for the installation.
We accept various payment methods, as indicated during the checkout process.
Payments must be made in full at the time of order.
We are not liable for any loss resulting from omissions or errors in our website, online pricing system, quotation, order acknowledgement, confirmation email, sales literature, invoice, or other documents issued by us.
Any errors or omissions in the mentioned documents will be promptly corrected by us within a reasonable time.
Our liability for such errors or omissions is subject to the Australian Consumer Law.
Please note that we will take necessary steps to rectify any inaccuracies, but we cannot be held responsible for any resulting losses.
It is essential to review all the documents provided by us for accuracy and inform us of any discrepancies.
In case of any discrepancies, kindly reach out to us, and we will make every effort to address and resolve the issue promptly.
Order Processing and Shipping:
We will begin processing your order once full payment is received and confirmed.
Estimated delivery times will be provided at the time of purchase, but we cannot guarantee delivery dates due to potential unforeseen circumstances or external factors affecting shipping carriers.
The risk of loss or damage to the products transfers to the customer upon delivery.
Cancellation and Modifications:
Custom-made products that have already entered the production process cannot be canceled or modified.
We retain the right to cancel the Contract or refuse to process your order under the following circumstances:
-If we do not have enough stock of the fabric or product needed to manufacture or supply the Goods.
-In case any of the Goods were mistakenly listed at an incorrect price due to typographical errors or errors in pricing information provided by us.
-If you are placing an order from outside of Australia.
In the event that we cancel your Order, we will promptly inform you, and you will have the option to choose either a credit or a refund for any payments you have already made in connection with your Order. This reimbursement will be processed within 30 days from the date of the cancellation notification.
Returns and Refunds:
We take pride in the quality of our products. If, however, you receive a product that is damaged or defective, please contact our customer support within 7 days of delivery to arrange for a replacement or refund.
We cannot be held responsible for any marks, holes, scratches, or defects that occur on the fabric or product as a result of improper usage, general wear and tear, or mishandling of the Goods. This includes instances where the Goods have been subjected to negligence, improper installation, or improper cleaning methods. In such cases, our liability is exempted.
In the event that we offer a refund or replacement, we retain the right to arrange for the collection of the Goods at our expense. You are required to grant us reasonable access to your premises to facilitate the retrieval of the goods.
As our products are custom-made, we do not accept returns or provide refunds for products with no quality issues.
Intellectual:
Our fabrics and materials are manufactured in batches, and while we strive to maintain consistency across batches, slight variations may occasionally occur. We take great care to ensure that the Goods closely match any samples or descriptions we have provided to you. However, there might be minor or immaterial differences in color or pattern between the sample and the actual goods. If such variations arise, you have the right to seek a remedy, depending on the severity of the defect. Please feel free to get in touch with us to explore the available options and discuss your situation further.
Delivering your goods:
Upon successful delivery of the boxes to the address you provided, you assume full responsibility for the products contained within.
When you place an order for multiple items, we have the option to deliver the Goods in separate shipments, and they may be sent through various carriers.
Warranty:
Warranty Coverage: This warranty covers manufacturing defects and malfunctions in materials and workmanship for a period of 5 years from the date of purchase. The warranty is valid only for products purchased and used within Australia.
Claim Process: To make a warranty claim, you must provide proof of purchase (such as a sales receipt or invoice) and notify us within the warranty period. Contact our customer support team through the provided channels to initiate the claim process.
Remedy Options:
If a manufacturing defect or malfunction is verified during the warranty period, we will, at our discretion, either repair or replace the product with an equivalent or similar one. The decision on the remedy will be based on the extent of the defect and the feasibility of repair.
Exclusions: This warranty does not cover damage resulting from misuse, abuse, improper installation, negligence, accidents, alteration, or any unauthorized repair or modification of the product. The warranty is also void if the product has been used in a manner contrary to the manufacturer's instructions or guidelines.
Fair Wear and Tear: Normal wear and tear resulting from regular use is not covered under this warranty. This includes, but is not limited to, minor cosmetic imperfections, scratches, dents, and fading of materials.
This warranty is non-transferable and only applies to the original purchaser of the product.
Limitation of Liability:
To the extent permitted by the Australian Consumer Law, our liability under this warranty is limited to the repair or replacement of the defective product. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product.
This warranty is in addition to your statutory rights as a consumer under the Australian Consumer Law. Nothing in this warranty is intended to limit or modify those rights.
Any warranty claims made must be within the 5-year warranty period from the date of purchase. The warranty period will not be extended or renewed in case of repair or replacement.
Compliance:
Our warranty policy complies with the consumer guarantees outlined in the Australian Consumer law.
Gift Cards and Vouchers:
Redemption: Gift cards and vouchers issued by us are redeemable for merchandise or services available at our authorized locations within Australia.
Expiry Date: Gift cards and vouchers have 3 years expiry date. After the expiry date, the card/voucher becomes void, and any remaining balance cannot be redeemed.
Non-Transferable: Gift cards and vouchers are non-transferable and can only be used by the person who possesses the physical card or electronic voucher.
No Cash Value: Gift cards and vouchers hold no cash value and cannot be exchanged for cash or any other form of refund, except where required by law.
Partial Redemption: If the purchase amount exceeds the gift card or voucher value, the remaining balance must be paid by the customer using another accepted payment method.
Inactivity Fee: There are no inactivity fees associated with our gift cards and vouchers.
Exclusions: Gift cards and vouchers may not be applicable for specific promotions, discounts, or certain products/services as indicated at the time of purchase or in our terms and conditions.
Compliance with Law: Our gift cards and vouchers comply with all relevant Australian laws and regulations.
Refunds and Returns: Gift cards and vouchers are non-refundable, and once purchased, they cannot be returned.
Property:
All content on our website, including images, text, logos, and trademarks, is the property of our company and is protected by intellectual property laws.
You are not permitted to use, reproduce, or distribute any content from our website without prior written consent from us.
Privacy Policy:
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
Limitation of Liability:
We will not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.
Our liability for any direct damages shall be limited to the total amount paid for the product in question.
We reserve the right to modify or update these terms and conditions at any time without prior notice. The updated version will be posted on our website, and the changes will become effective immediately upon posting.
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support for assistance. Thank you for choosing us as your preferred provider for custom-made blinds, curtains, and shutters.
Thank you for taking the time to read and familiarize yourself with our terms and conditions. If you have any questions or require further clarification, please don't hesitate to reach out to us. Your trust and satisfaction are paramount to us, and we are here to assist you in any way we can.
